Terms of Your Stay
These Terms & Conditions explain the general rules and conditions applicable to reservations, stays, payments, guest conduct, cancellations and use of Amaya Stay facilities.
01 Booking & Reservation
A booking request submitted through our website, phone, WhatsApp or any other communication channel is considered an enquiry until availability has been confirmed by Amaya Stay.
A reservation becomes confirmed only after the required payment or advance amount has been received and confirmation has been provided by our team.
02 Guest Information
Guests are responsible for providing accurate information while making a reservation.
- Full name and contact details must be accurate.
- Check-in and check-out dates must be verified before confirmation.
- The number of adults and children must be correctly communicated.
- Guests should inform us about important requirements before arrival.
03 Check-in & Check-out
Standard check-in and check-out timings will be communicated by Amaya Stay at the time of booking.
- Early check-in is subject to availability.
- Late check-out may be subject to additional charges and availability.
- Guests are requested to follow the property's check-in and check-out procedures.
04 Occupancy & Extra Guests
Guests must follow the occupancy limits applicable to their selected room or accommodation type.
Additional guests or visitors should be informed to the Amaya Stay team in advance.
05 Payments
Payment terms may vary depending on the room, package, season and booking arrangement.
Guests are responsible for completing payments within the timelines communicated by Amaya Stay.
06 Cancellation & Refunds
Cancellation and refund eligibility will be governed by the applicable cancellation policy communicated at the time of booking.
Please review the Refund & Cancellation Policy before making a payment, as advance payments may be subject to specific cancellation conditions.
07 Guest Conduct
Guests are expected to behave respectfully towards staff, local residents, other guests and the surrounding environment.
- Damage to property may result in recovery charges.
- Illegal activities are strictly prohibited.
- Excessive noise or behaviour disturbing other guests should be avoided.
- Guests should follow reasonable safety instructions provided by the property.
08 Property & Facilities
Guests should use rooms, furniture, equipment and other property facilities responsibly.
Any loss or damage caused by a guest may be chargeable according to the nature and extent of the damage.
09 Experiences & Activities
Outdoor activities and experiences such as trekking, hiking, nature walks, spiritual tours, wellness activities and other experiences may involve natural or physical risks.
Guests are expected to follow instructions from responsible staff, guides or activity providers.
10 Weather & Natural Conditions
Amaya Stay is located in a Himalayan region where weather and road conditions can change quickly.
Certain services, activities or travel arrangements may be affected by weather, road closures, government restrictions or other circumstances beyond the property's reasonable control.
11 Personal Belongings
Guests are responsible for their personal belongings, valuables, documents and electronic devices during their stay.
12 Changes to These Terms
Amaya Stay may update these Terms & Conditions from time to time to reflect changes in services, operational requirements or applicable rules.
13 Contact Us
If you have questions about these Terms & Conditions, reservations or any property policy, please contact the Amaya Stay team before making your booking.