Privacy at Amaya Stay
At Amaya Stay, we respect your privacy and are committed to protecting the personal information you share with us while making an enquiry, booking a stay or using our website and services.
1. Information We Collect
When you contact us, submit a booking enquiry or use our website, we may collect information that you voluntarily provide.
- Full name and contact information.
- Phone number and WhatsApp contact details.
- Email address.
- Check-in and check-out dates.
- Number of adults and children.
- Preferred room or accommodation type.
- Preferred experiences and special requirements.
- Any other information you choose to provide while contacting us.
2. How We Use Your Information
The information you provide may be used to respond to your enquiry and provide services related to your stay.
- To respond to booking enquiries.
- To check room and experience availability.
- To communicate with you regarding your reservation.
- To arrange requested experiences and services.
- To provide customer support.
- To improve our website and guest experience.
Amaya Stay does not sell or intentionally share your personal information with unrelated third parties for their own marketing purposes.
3. Booking Information
Information submitted through our booking or enquiry forms is used to process your request and communicate with you about your proposed stay.
A booking enquiry submitted through the website does not automatically constitute a confirmed reservation. Availability and booking details may need to be confirmed by our team.
4. Communication
We may contact you using the phone number, WhatsApp number or email address provided by you in order to respond to your enquiry, confirm booking information or provide important information related to your stay.
5. Website Usage Information
Like many websites, our website may collect basic technical information such as browser type, device information, pages visited and general website usage information.
This information may be used to understand website performance, improve usability and maintain website security.
6. Cookies
Our website may use cookies or similar technologies to improve functionality, remember preferences and understand how visitors use the website.
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
7. Third-Party Services
Our website may use third-party services such as communication platforms, payment services, analytics tools or other external services where required to provide our services.
Such third-party services may have their own privacy policies and terms governing the information they process.
8. Information Security
We take reasonable steps to protect the information provided to us from unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We may retain information for as long as reasonably necessary to respond to enquiries, manage bookings, maintain business records, comply with applicable requirements and resolve disputes.
10. Your Choices
You may contact us if you want to ask about the personal information we hold about you or if you believe information provided by you needs to be corrected.
11. Children's Privacy
Our website is intended for general use. We do not knowingly request unnecessary personal information directly from children. Parents or guardians may contact us if they have concerns regarding information provided in connection with a booking.
12. Changes to This Policy
Amaya Stay may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable requirements.
Any updated version will be published on this page with the revised date.
Have a Privacy Question?
If you have any questions about this Privacy Policy or how your information is handled, please contact Amaya Stay.
+91 88591 12981info.amayastay@gmail.com